Allianz: BT Redcare is closing – changes for customers
BT will be closing their Redcare operations with effect from 1 August 2025 (or earlier if the customers contract expires before then). Until then BT’s existing products will continue to be fully supported and operational. As such, businesses will need to move to another alarm-signalling provider, should they wish or need to maintain a remote monitoring capability (in line with any policy conditions).
If customers alter or amend the signalling of their existing intruder alarm or fire protection systems, solely due to the closure of BT Redcare operations, we confirm that this will not be considered a breach of any condition in their Allianz Policy Wording provided that any replacement product is of an equivalent performance standard (or better) *.
This approach applies to all customers who hold Allianz Commercial policies.
Key actions
Before 1 August 2025 (or earlier if their current service with BT Redcare is contractually due to expire), customers will need to move to another alarm signalling provider to maintain a remote monitoring capability. They are advised to liaise with their alarm maintenance company to ensure that any replacement product is of an equivalent (or better) performance than the product it’s replacing.
Whilst BT Redcare signalling is commonly associated with intruder alarm systems, customers will also need to think about other systems they may have which rely on it for the remote signalling of events. This could include fire alarms, fridge temperature alarms, sprinkler or other fire protection systems, water leak detection equipment, and hold-up systems.