Meet The Team

Meet The Team

Meet the team at Tricketts Insurance


Mark Hannan

Commercial Account Executive - Cert CII

Mark has been advising and arranging business insurance for the last 15 years. Insurance comes naturally to him and his no-nonsense attitude combined with extensive knowledge is always reassuring to businesses who want a jargon free, straight forward service.

Mark is skilled at most commercial policies and can tailor a package for any business type, from a simple retailer policy to a multi-million pound business. Catch him on a good day and he’ll be the epitome of fashion in his best mod suit; style is his byword!

Stephen Darwen

Commercial Account Executive

45 years in the industry and counting. Stephen has watched Insurers come and go and merge and re-name. He is experienced in all Business Insurances; including Haulage, Motor Fleets, Road Marking Packages and Search and Rescue insurance to name but a few.

He is one connected individual and can be usually heard negotiating rates and chasing the best deals from the Lloyds London syndicates.

A dedicated family man and stamp collector.

Janine Packman

Director - Bsc Hons & Cert Cii

The creative mind of the business who's carer has been built in retail. She loves nothing better than extracting and analysing data to create plans and strategies. She is the driver behind our marketing, she is Tricketts’ representative at Insurer events and she is our local networker.

Janine places SME commercial package policies and when she’s not doing any of the above she is busy training for her many sporting challenges.

Personal Insurances

Trudy Warburton

Personal Lines Executive

Trudy has been with Tricketts since she was 18 and has been providing our customers with Personal Insurance products ever since. She is a whiz at motor and home insurance and is often the first voice you will hear answering the phone. When she is not protecting the homes and drivers of Rossendale she can be found at early morning boot-camps which keeps her and her quotes razor sharp.

Stephanie Thompson

Personal Lines Executive

Steph is our wise and friendly staff member who is the first to greet our clients who call in the office. Her reassuring manner, her knowledge and advice allows home owners in Rossendale to sleep easy at night. She is a local lass whose skills in personal lines and experience were nurtured at Hogans in Bacup.

If she is not manning the Saturday opening hours she can usually be found unwinding in the Lake district.

Michelle Linkhorn

Personal Lines Executive

If you need travel insurance then Michelle is your point of contact. Whatever your ailments, medication or condition she has no doubt heard it before and won’t bat an eyelid. Like Trudy and Steph, she is extremely knowledgeable about all other personal lines products too. You don’t want to be late to settle your invoices or get on the wrong side of this little firecracker as Michelle is our top class debt caller!

Directors & Office

Roger Shadlock

Director - ACII

Roger has been directing Tricketts, initially with his father Bill, the great nephew of James Trickett, then solo since 2000. He is the brains of the business and holds the highest ACII qualification of the team. Trained as a counsellor, he is a great listener and leader of the team.

He is partial to an odd San Miguel, has a love of Spain and when he needs to strategize and think clearly he can be spotted running up and around the Rossendale hills.

Jane Shadlock

Company Secretary

She may only be part time, but the punch she packs into 2 days are key. Jane manages and maintains all our compliance procedures and manuals ensuring we are up to date with new regulations and maintains our approved and regulated by the FCA status. Additionally with her extensive teaching experience she maintains a tight HR inventory, whilst her degree in English ensures our library of letters are clear and consistent to all our customers.

A local lass and a champion of Rossendale, Thursday and Fridays are brighter days when she is here.

Diane Regan

Finance Account

Diane is another long standing member of the Tricketts’ team. In fact we can’t remember her ever not being here! Originally, she specialised as a personal lines executive, but for the last 15 years she has been a central cog in the machine ensuring that all your premiums are paid to an array of insurers.

Quiet and conscientious, Diane doesn't have to say much - her work speaks volumes with never a penny out or unaccounted for!

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